Shipping policy

Shipping Policy

Thank you for shopping with Identity Shift System! We truly appreciate your support. Our goal is to provide a smooth and reliable shipping experience for every customer.

Order Processing Time

All orders are processed within 1–2 weeks (excluding weekends and holidays).

Because many of our merchandise items are made or fulfilled based on the specific product ordered, processing times may vary slightly depending on the item.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping & Delivery Time Frame

Shipping time depends on the product purchased and your delivery location.

Typical delivery time after processing is:

1–2 weeks

Please note that delivery time frames are estimates and may be affected by carrier delays, peak seasons, or unforeseen circumstances.

Shipping Rates & Free Shipping

Shipping costs are calculated at checkout.

We also offer:

Free shipping on all orders over $70.00

Shipping Carriers

We ship using trusted carriers such as USPS, UPS, and FedEx, depending on the best option for your order.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number.

Please allow 24–48 hours for tracking updates to appear after shipment.

International Shipping

International shipping may be available depending on the product. Delivery times vary by destination.

Customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival.

Lost or Delayed Packages

Identity Shift System is not responsible for shipping delays caused by the carrier.

If your package is lost or significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Address

Please ensure your shipping address is entered correctly at checkout.

Identity Shift System is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Damaged or Missing Items

If your order arrives damaged or if items are missing, please contact us within 7 days of delivery with photos and your order details so we can resolve the issue promptly.